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Call Center

What Is A Call Center?

A call center is a facility dedicated to fielding incoming phone calls for a business. A typical call center will be a large office with multiple employees working in cubicles. But call-center staff are not merely operators who transfer calls to specific departments and specific individuals within the company. Instead, most call center employees are thoroughly trained to answer customers’ questions, resolve customer frustrations and provide specific services for customers such as credit card processing for individual merchant account clients, activating new services, updating customer account information and occasionally removing fees.

Internal Vs. Outsourced Call Centers

Most credit card processing call centers in the past were operated in-house, meaning they were staffed by employees on the company payroll, typically operating in one of the company’s local office facilities. They often followed standard daytime business operating hours – along with the other departments located in the building – and were subject to local regulations regarding hours worked, pay standards and benefits.

In recent years, however, technology has created a global workplace where call centers are not geographically dependent. Many large companies today outsource their call centers to service companies in other countries where operating costs are lower than in their own countries. By outsourcing their call centers overseas, many companies are saving substantial amounts of money and seeing increased profits while providing merchant account support around the clock, including weekends and holidays.

Virtual Call Centers

Yet another development is the recent shift away from physical locations as dedicated call centers. Many of today’s call-center employees are actually working from home as part of the telecommuting trend. They may work directly for the company they are representing, or they may work for a contracting company located in another location with lower operating costs. Virtual call center workers often use their own telephones and computers and are reimbursed for equipment and utility fees. Telecommuting in this manner allows companies to reduce their costs even further by eliminating the overhead required in operating and maintaining a large, physical office facility, and costs are sometimes reduced even further as many virtual employees are willing to work for reduced wages in exchange for the flexibility of working from home, avoiding commute time and transportation costs, and eliminating dress code requirements.

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Testimonials

It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. CreditCardProcessing.com was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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