Reasons for Customers to be Unhappy with Their Credit Card Processing Company

Reasons for Customers to be Unhappy with Their Credit Card Processing Company

Without a doubt, when using a credit card terminal for a business, one will have a lot of work on their hands. Think about it, when using a credit card processor, not only will a small business owner deal with potential fraud and other issues, but he or she will pay high fees to take credit cards. With this in mind, here are four reasons why there will always be some unhappy people who don’t like their credit card processing company.

High prices: As mentioned, when using credit card processing services, one will pay high, and sometimes unexpectedly high, fees. Whether an entrepreneur uses an iPad, POS system or other methods, he or she will spend money to accept payments. Not only that, companies often tack on dozens of fees. For example, some merchant accounts will charge customers a fee to send out statements every month; other companies will charge a fee to rent equipment. Either way, this leaves plenty of consumers with a bad taste.

Little to no customer support: Now, it’s one thing for a provider to open an account and help a company owner accept payments via check, money order or credit card. It’s quite another to provide support. In fact, plenty of companies will offer substandard chat and email support. When this happens, people are often stuck waiting days for an email response. However, when using merchant accounts that offer 24/7 support, one can largely avoid this time-consuming and extremely annoying issue.

Few options: With the advent of the Internet and other technologies, one can now accept payments on the phone, through a tablet and via the Internet. Sadly, some of the older and more established companies are holding out. When this happens, a client will experience frustration as many independent contractors and small business owners alike want to accept payments from a variety of sources. Otherwise, one will miss out on a host of benefits.

Doesn’t work: Finally, as mentioned, plenty of providers don’t offer much in the way of support. However, most of the time, this isn’t a big deal. On the other hand, when using new technologies, one will often struggle to get started as some programs are difficult for the average person to use.

Sadly, it’s not easy to find a reliable company offering credit card processing. No, companies routinely make serious mistakes that leave clients in the dark.