03 Nov How to Plan a Vacation When You Own a High Touch Business
Time-off from the demanding job of business ownership can be daunting if you mainly rely on yourself to get the job done right. Taking a vacation helps you to clear your head and make beneficial decisions for your business easier. Use this information to help your staff provide the best service in your absence.
Ensure everyone is on board early
Leaving employees in the dark about your upcoming vacation only leads to confusion and possible disaster. Everyone must know in advance when you plan to take vacation time, so don’t hesitate to inform the staff as soon as possible. Set a desirable date months ahead of time to work out the details of business operations and goal expectations for staff in your absence.
Select reliable leaders
Appoint a dependable person to be in charge and tend to your overall business affairs while you are away. Choose leaders you can trust who can exercise good judgment over your assets and workforce. Be sure to leave a reliable a line of contact open in case of an extreme emergency.
Encourage staff to maintain speedy service
Many customers instinctively know that the business owner may be off duty if the quality of service they are used to receiving suddenly declines. Making sure that employees master the point of sale system is the key to faster service, and offering credit card processing is a convenient option for completing the task quickly.
Handle the finances
Be sure a meticulous individual monitors business spending carefully to ensure that finances are in order. Merchant accounts are necessary for businesses to make transactions using credit card processing. Be sure that your merchant account is governed by a reliable service provider that facilitates secure transactions. You can also get alerts sent to your phone or another high-tech device when transactions are made with merchant accounts.
Integrate employees and customers
If you often do much of the transactions personally, start inviting your employees to become more involved. Make sure that your staff becomes familiar with committed customers. Teach employees to be courteous and engaging with every interaction, and the quality of your business will radiate through your entire workforce. Customers who have a reinforced bond with you and your business will stay loyal if matters are superbly handled while you are away.
Keeping a strong handle on your business is a priority for the high-touch business owner, but taking a break at a destination away from home can revive your vigor and motivation for work. Use this advice to help plan for the vacation you deserve without sacrificing customer service quality or the security of your business.