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Why 24/7 Support is Important When it Comes to Your Merchant Account Provider

Businesses that accept credit cards as payment need the services of reliable merchant accounts providers. Whenever problems arise, businesses need to know their provider is ready, willing and able to help solve whatever dilemma arises. Many times, retailers and other establishments have been forced to tell customers they could not accept their credit cards as payment because their system was down. Not only does this reflect poorly on the business, but it is also terribly inconvenient for customers. In today’s shopping world, fewer and fewer people pay with cash, instead opting for the convenience of plastic. Knowing this, it’s vital to choose a merchant accounts provider who can guarantee service 24/7.

Credit card processing occurs at all hours day and night, as more businesses opt to stay open later hours or overnight. Therefore, choosing a provider who is always available for support can mean the difference between little if any delays in processing or major headaches for days trying to stem the tide of processing requests. The best credit card processing providers offer support through such means as phone, e-mail and live chat sessions. While all providers offer service during standard business hours, not all offer the convenience of 24/7 support. Some only offer support during the business day, while some only go until the late evening. Some processors only offer support five days per week, leaving their clients hoping for the best on weekends. When choosing a provider, make sure they are available 24/7 no matter what is going on. After all, no business wants to see their system go down on a Black Friday or other important shopping day, leaving them helpless and losing money by the minute.

It’s always best to get live support all the time, but more providers are going to automated help lines to solve the majority of problems. Most problems get solved this way, with only the most difficult issues going through to a live person for assistance. Businesses who take their time when choosing a merchant accounts provider will usually find themselves with the most help when disaster strikes.

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Testimonials

It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. CreditCardProcessing.com was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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