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Hypercom ICE 5500

The Hypercom ICE 5500 is proof that credit card processing doesn’t need to be a difficult task. This incredibly user-friendly credit card terminal offers a balanced mix of manual push-key and touch-screen features that makes it attractive to various types of business owners who have multiple merchant accounts. Its design and features make it possible for users to quickly process credit, Debit, gift, store charge and smart cards.

Design and Function

The Hypercom ICE 5500 is a sleek, compact integrated machine that processes transactions quickly and efficiently every time.

Featuring a glossy black appearance designed to match almost any business theme, the ICE 5500 is perfect for creating uniformity at multiple locations using several merchant accounts. The durable plastic housing also easily handles semi-rough and high traffic credit card processing and other transactions.

Unlike older terminals that are designed with 20 or more small, single-color, hard plastic, raised keys that are difficult to distinguish from one another and often difficult to press without making mistakes, the ICE 5500 features a 12 keys, water-resistant keypad designed with large, colored, soft-touch, non-raised keys. Keys are color-coded so that bright blue number keys are easily distinguished from the yellow Clear key and green Enter key. The terminal’s backlit LCD touch screen complements the keypad and makes transaction inputting, menu use and troubleshooting incredibly fast.

The ICE 5500 also offers several customization options designed to help merchants promote their businesses and increase revenues. Use the thermal printer to display interactive coupons, in-store promotion or advertising messages, a custom logo and/or loyalty program information on receipts with a few key presses. Additional services include chargeback protection through receipt data and signature caption and Web connectivity.

Terminal Specs

The compact Hypercom ICE 5500 weighs only 1.5 pounds and measures 10 x 5.18 x 2.5 inches. It has 1 MB RAM standard memory upgradeable to 1.5 MB RAM. The backlit LCD touch-screen has a 3,000 hours estimated display life. The ICE 5500 is powered by an AC adapter and has a 5-year RAM backup battery. The product’s lifespan is an estimated 100,000 hours. The reader has an estimated 400,000 reads life. The drop-in loading thermal paper holder accepts rolls that measure 2.28 inches wide by 1.97 inches diameter and 3.15 inches diameter. The terminal has 4-wire, RS485 and RS232 ports, accepts a peripheral PIN pad and offers LAN and 9600 bps communication options.



It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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