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Reasons for Customers to be Unhappy with Their Credit Card Processing Company

Without a doubt, when using a credit card terminal for a business, one will have a lot of work on their hands. Think about it, when using a credit card processor, not only will a small business owner deal with potential fraud and other issues, but he or she will pay high fees to take credit cards. With this in mind, here are four reasons why there will always be some unhappy people who don’t like their credit card processing company.

High prices: As mentioned, when using credit card processing services, one will pay high, and sometimes unexpectedly high, fees. Whether an entrepreneur uses an iPad, POS system or other methods, he or she will spend money to accept payments. Not only that, companies often tack on dozens of fees. For example, some merchant accounts will charge customers a fee to send out statements every month; other companies will charge a fee to rent equipment. Either way, this leaves plenty of consumers with a bad taste.

Little to no customer support: Now, it’s one thing for a provider to open an account and help a company owner accept payments via check, money order or credit card. It’s quite another to provide support. In fact, plenty of companies will offer substandard chat and email support. When this happens, people are often stuck waiting days for an email response. However, when using merchant accounts that offer 24/7 support, one can largely avoid this time-consuming and extremely annoying issue.

Few options: With the advent of the Internet and other technologies, one can now accept payments on the phone, through a tablet and via the Internet. Sadly, some of the older and more established companies are holding out. When this happens, a client will experience frustration as many independent contractors and small business owners alike want to accept payments from a variety of sources. Otherwise, one will miss out on a host of benefits.

Doesn’t work: Finally, as mentioned, plenty of providers don’t offer much in the way of support. However, most of the time, this isn’t a big deal. On the other hand, when using new technologies, one will often struggle to get started as some programs are difficult for the average person to use.

Sadly, it’s not easy to find a reliable company offering credit card processing. No, companies routinely make serious mistakes that leave clients in the dark.



It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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